During these difficult times the safety and welfare of our customers and colleagues is our priority…
Currently we are operating as usual, everyone is well and busy taking orders, making furniture and organising deliveries. We are ensuring that all appropriate hygiene and health care precautions are being taken in accordance with WHO advice including:
– Constantly cleaning and sanitising all touched surfaces i.e. door handles, tables, cloakrooms etc.
– Team members will observe a two-metre distance from clients and colleagues as much as possible.
– We are monitoring all employees’ health very closely. A team member that presents any symptoms will not be entering any of our sites for 14 days.
– We will also be going ‘cash-less’ at our Sheffield store for the time being – taking payment by card, bank transfer or via our website only.
Today our showroom is open as usual but we will keep this under review, we are considering opening only on an appointment basis from Monday 23rd March. Please call us on 0114 272 1984 for the latest advice or to make an appointment. (If you travel to visit us without making an appointment – don’t worry we will do our best to accommodate you.) If you are not feeling well, we ask you to postpone your visit with us until you’re feeling better.
Rest assured we are keeping in touch regularly with all our suppliers and delivery companies, and we will let you know if there are likely to be any delays to manufacture or delivery in the coming months. Our delivery companies are also offering ‘contactless’ delivery service if preferred, leaving your goods outside your property on request. (For further information about deliveries please take a look at our recent blog.
Please bear with us, we will continue to do our best to offer the same high level of service whilst keeping everyone as safe as possible – and don’t hesitate to get in touch, our staff are ready to take telephone and e-mail enquiries and process your orders.
UPDATE 24/3/20 – to keep staff and customers safe we have now temporarily closed our showroom. I’m afraid that, as both our suppliers and delivery companies have notified us today that they will be closed for a short period, we can no longer guarantee our current lead-times.
Therefore we will temporarily freeze production (hopefully for just a few weeks) but rest assured you will receive your order as soon as we can possibly manage it. We will continue to supply our smaller stock items – bedding, homewares etc – for as along as possible.
NB: A little bit of good news is that we have decided to postpone the price increases due to take effect next month. In gratitude for those of you ordering with an uncertain lead-time, prices will remain the same.
Please e-mail us if you have any questions.
Thanks as always to our fantastic team and our wonderful customers. Your continued support is always appreciated and enables small independent businesses like ours to continue.