The coronavirus has had a big impact on our daily lives over the last week and we have had a few enquiries from our customers concerned about their orders with us and if they should expect delays to their deliveries.
We have contacted both our national and international delivery companies for updates and they have provided information on changes to their service.
For bed, furniture and mattress orders within the mainland UK, we use a delivery company called Domestic Distribution. As of today (Monday 16th March), they have confirmed that they have experienced no delays or issues that would impact customer deliveries. They will advise if this changes and we will be in touch with any affected customers as soon as possible.
Their delivery crews have been issued with anti-bacterial wipes and sprays for their vans, scanners and any equipment that would be taken into a customer’s property and they have been advised to wipe down surfaces and items as often as possible. We send our beds out on a room of choice service but if you would prefer the items to be left at the door, simply let the delivery crew know.
We use UPS and DHL for our international deliveries. Both companies have advised that their services have not been disrupted in the EU or USA. As with our national deliveries, if any issue arises that may cause a delay in your delivery with us, we will be in touch to advise on how you will be affected.
Couriers for both companies have been instructed to follow the current government guidelines – to regularly wash their hands and practice good respiratory hygiene.
DHL have advised that there is no evidence that it is possible to pass on the coronavirus through contact with parcels and packaging.
If anything changes with regards to our national or international deliveries we will update our website, social media and contact all affected customers.
UPDATE 24/3/20 – to keep staff and customers safe we have now temporarily closed our showroom. I’m afraid that, as both our suppliers and delivery companies have notified us today that they will be closed for a short period, we can no longer guarantee our current lead-times.
Therefore we will temporarily freeze production (hopefully for just a few weeks) but rest assured you will receive your order as soon as we can possibly manage it. We will continue to supply our smaller stock items – bedding, homewares etc – for as along as possible.
NB: A little bit of good news is that we have decided to postpone the price increases due to take effect next month. In gratitude for those of you ordering with an uncertain lead-time, prices will remain the same.
Please e-mail us if you have any questions.
We would to thank our fantastic customers and wonderful staff for their support and understanding – you are helping this small independent business survive in these difficult times.
If you have any concerns or have a question that has not been answered above, please do not hesitate to get in touch by email at email@example.com