Customer Feedback

We love to hear from our customers and really do appreciate your feedback. You can find customer reviews on our product pages, on google, trustpilot, facebook and freeindex.

Please take a look at just a few of the comments made:

We are very pleased with the bed. It was straightforward to assemble and is sturdy. The drawers are solid and very useful. We did swap the new mattress which is very comfortable. The communication with you was excellent and the delivery people, especially for the mattress, were very proficient and helpful. We were extremely happy about the whole process and would recommend you.
DAVID (January 2022)

We had a fantastic experience with Natural Bed Company from start to finish!
We arranged to visit to the shop back in May and had a lovely time browsing in the showroom and speaking to the staff, got a lot of help with wood samples and additional pictures. Decided on the Oregon in Maple. We knew it was going to be a wait until it gets made and delivered but it was TOTALLY WORTH the wait! The bed is stunning and so beautifully finished. The quality of the wood and the design makes it really sturdy. Was easy to assemble too. We have had it for a month now and would 100% recommend!
IZZY (November 2021) via GOOGLE.

Since 2015, I have bought 2 beds for myself and 2 beds for my parent’s from the Natural Bed Company. All of them have been excellent and many guests have said its the best bed they have slept on. Their customer service is also second to none.
MARK (January 2021) via GOOGLE.

The beds are fabulous! We have the arran beds wtih pure wool covered headboards in our holiday let. Wish they were in our house instead! The quality is top notch and I love the Moon fabric that we have. I highly recommend The Natural Bed Company.
MARY(October 2020)
via Trustpilot

My natural bed is now 10 years old and still looks like the day I got it. Always keen to buy UK Made and very pleased I did! Hope to buy other bits in the future!
KATHLEEN(June 2020) via trustpilot

Excellent on line company to deal with, great communication and bed throw received with 48 hours of ordering.
The product is exactly as described on line and colours are perfect.
JANET (February 2020) via Trustpilot

The bed is a thing of beauty. It’s so elegant and classic, you can tell the quality. I will own it forever.
Catherine (April 2019) via Trustpilot

What a fantastic company to deal with and an excellent product! Ordered the Nevada in Oak and it is exactly what I wanted and expected, and beautifully finished. The assembly instructions are simple and it was very quick to put together.

The whole process was flawless, and everyone I spoke to along the way was supremely helpful and always found my order and details immediately. They even suggested a slight height alternation to the headboard as my chosen mattress is quite deep, which I am very grateful for.

I would not hesitate to recommend or order again. Excellent.
Rebecca (March 2019) via Trustpilot

Superb company, ordered a lovely oak bed with futon mattress from them, and they were happy to combine the base and headboard from two different beds to make the perfect one for me. Friendly, helpful staff and a beautifully crafted product which should last a lifetime. Thanks to all there.
Chris (2018) via Google

I could not be more pleased with the end to end service from the Natural Bed Company. The flexibility shown with arranging the delivery was amazing. The products purchased are 2nd to none in terms of quality. I could not be more pleased.
Patrick (August 2018) via Trustpilot

The two Kyoto beds I bought were delivered on time as promised. They were very easy to assemble. The quality is excellent and I am delighted with them. The finish in natural oak is fantastic and they look stylish and elegant. Can’t recommend them highly enough!
Keith (March 2018) via Trustpilot

Staff were extremely helpful and the displays in the shop are beautiful.

Gemma (March 2017)

The 5 stars are mainly for the help I got from the support team. They went the extra mile to ensure I was happy with my decision.
Product arrived promptly and I couldn’t be happier with it!

Michael (September 2016)

We bought the Ki bed and we love it. It’s high quality wood making and a minimalist stylish bed. Costumer service was flawless and it was surely worth the shipping to the US.

Limor (July 2016)

Delighted with the bed ordered from the natural bed company. The quality is just excellent and brilliantly designed for a very simple assembly.

Tim (May 2016)

We bought a king size oak orchid 4 poster bed. We were nervous about the quality and finish before it arrived having not seen the product in person. We needn’t have worried. The bed is beautiful. The finish is excellent. The bed has simple modern lines, with the minimum of sheen, just enough to bring the character of the wood alive without being in anyway glossy. The style merged really well with our eclectic shabby/chic bedroom. Delivery was exactly as promised. Thank you Natural Bed Company.

Kate (April 2016)

Excellent quality bed. Excellent customer service. The bed was very straight forward to put together. The finish is lovely and it is really comfortable. Very happy and would buy from the Natural Bed Company again.

Anita (March 2016)

A wonderful product and a wonderful company. The bed I bought is excellent. Very easy to assemble. Absolute joy to sleep in. I have had it now for around 2months and it’s been great so far.
The customer service has been 1st rate. Very friendly and always kept in the loop.
Highly recommend and would purchase from again.

Siji (March 2016)

The black Malabar bed is a beautiful, elegant and timeless design with a stunning finish. Needless to say I am very happy with this bed!

Rebecca (November 2014)

I would definitely recommend this Company to anyone looking for a top quality bed and good service. Thank you to everyone concerned in the production and service.

Kathy (June 2014)

The bed is perfect, I am so pleased, it is exactly what we wanted. The customer services within the company is second to none. I have always been treated politely and all my enquiries have been dealt with efficiently. I think that this courtesy email just goes to show the level of customer care that you have. Your approach is so different from companies such as Homebase and Next. They could really learn a lot from you!

Thank you so much for all your help. I will be recommending you to my family and friends.

Krystyna (August 2011)

Everything is perfect regards to the bed, in fact I love it!
Thanks again

Nisha (August 2011)

I have received the bedspread ordered on Monday–and I love it – totally transformed my guest room. Thanks for speedy delivery!

Wendy (July 2011)