All full price beds from the Natural Bed Company come with a 12 year warranty against material and manufacturing defects.
Our beds are built to last with top quality construction techniques and materials and it is extremely unlikely that you will encounter any problems with your bed. Our 12 year warranty is an indication of the care we take when making our beds and our confidence in our products.
The warranty will be invalid if the bed has been sold on. It is only valid for the person who bought the bed.
Beech slats are not covered by the warranty. Very rarely the humidity in a house may be too high and they may lose their shape and support. If this happens we can easily replace the slats and advise how to prevent this happening again – they will be supplied and delivered at cost.
Natural timber will change colour over time and colour differences are not covered by the warranty.
If you move the bed within a room it should be handled with care. It should not be dragged, especially from the corner; it should be lifted and moved by two people supporting it on opposite sides of the bed. If being moved from room to room it must be dismantled and reassembled. Any damage resulting from negligence will be self evident and will invalidate the warranty.
When you assemble the bed you should ensure that all bolts are tight and the corners of the bed are rigid. In a warm house the timber will shrink very slightly over time and it is a good habit to occasionally check that all the connecting bolts are tight. If there is any looseness in the corners this can result in damage over time. Damage caused in this way will be self evident and not covered by the warranty.
Any problems with the bed should be reported as soon as you are aware of them. The warranty doesn’t extend to further damage caused by not letting us know as soon as the problem was detected.
In the unlikely event of a problem with your order – it is our aim to resolve any complaints as quickly as possible and ask that you contact us directly by e-mail (firstname.lastname@example.org) as soon as possible. As members of the Furniture Ombudsman, we also have the option to resolve any issues via www.disputeresolutionombudsman.org or you may prefer to contact the European ODR platform.