Frequently Asked Questions

Here you will find our answers to some frequently asked questions about ordering a bed:

Where do you deliver to?
We deliver free of charge throughout mainland UK. For a delivery quote to offshore islands, Europe, and the rest of the world please contact us by phone, or email, and provide us with the following information:
  • which items you are interested to buy: including size, style, quantity and, when appropriate, timber choice;
  • your full delivery address.
  • N.B. for items exported to non UK countries we can deduct the VAT (currently 20%) from our prices although you may be charged your country’s taxes upon import.

For more information about ordering for delivery abroad – please take a look at our blog: International Orders.

Are Natural Bed Company beds flat-packed?
All our bed-bases are flat-packed to aid delivery and access to your home.
Our beds have been designed for easy self-assembly, and clear instructions are supplied. Approximate assembly times are indicated on the bed product pages.
Most of our mattresses are vacuum-packed, rolled and packed in a box for very easy handling. Once unpacked they open out to full size and will be fully expanded after a few hours.

Are your beds made from solid timber?
Yes, we don’t use veneered materials for our beds, only solid wood.

When ordering a bed with a headboard painted in a solid colour, the headboard panel will be made in mdf. Mdf is preferable for large painted panels because natural wood is a material that in large panels, can swell very slightly, resulting in cracks to the painted finish.

How do I order?
You can order online, by email, by phone, or in person at our Sheffield showroom. Payment can be made in-full online using a credit or debit card; alternatively you can pay a deposit and final balance using your card details over the phone, or by cash or bank transfer.

Can I wait to view the goods before my final payment?
We require full payment before goods are despatched; please see our returns policy for further information.

What happens if the goods are found damaged on arrival?
This is very unlikely, but if there is obvious package damage you should refuse to accept the package and ask the carrier to return it to us.
If the packaging appears to be in good condition we would ask you to unpack and inspect the delivery and report any damage within three days. (I’m afraid we cannot accept any claims for transit damage after that time).
We will ensure that you receive any replacement order as soon as possible, or offer you a full refund if you prefer.

How long will my order take?
Most beds take about 6-8 weeks to manufacture. When you place your order we’ll give you an approximate contact date: this is the date when we expect to be able to get in touch to confirm your bed is ready for delivery.

Some products may be made more quickly, sanded pine bed bases for instance. The majority of our mattresses are held in stock so the lead time is usually 1 week, depending on stock levels.

Delivery companies take a little longer on the run up to Christmas so at that time of year please allow an extra week or so.

Can it be quicker?
We offer hundreds of different size and timber options so mostly we make to order. Occasionally we may have what you want in stock so do contact us and let us know what you’re looking for.

Should I visit the showroom?
We’d love to see you! We get visitors from all over the UK every week, and in the showroom you can take your time trying the mattresses and the various bed designs. Here you can also see our full range of bedding, accessories and gifts, and of course we’ll be on hand and happy to help and advise you face-to-face.

Showroom opening hours are Monday-Saturday 10.00am-5.30pm. We generally close on bank holidays – please contact us to check.

Can you make a bespoke bed design for me?
We’re often able to customise our designs; though we don’t generally make bespoke furniture – it may be possible depending on your requirements. Please contact us to discuss your ideas.

You are very welcome to contact us by email ([email protected]), or by phone (0114 272 1984). Business hours are Monday-Saturday 10.00-5.30. Expect to hear from Amanda, Beth, Hollie, Nicole, or Caro – we are happy to help!