Frequently Asked Questions

Here you will find some frequently asked questions (and our answers) about ordering a bed us:

Where do you deliver?
We deliver free of charge to the mainland UK. For a delivery quote to offshore islands, Europe and the rest of the world please contact us by phone or email and provide us with the following information:
  • which items you are interested in: including size, style, quantity and, when appropriate, timber choice;
  • your full delivery address.
  • N.B. for items exported to non-EEC countries we will deduct the VAT (currently 20%) from our prices.

For more information about ordering for delivery abroad – please take a look at our blog: International Orders.

Are Natural Bed Company beds flat packed?
All our bed-bases are flat packed to aid delivery and simple access to your home.
Our beds have been designed for easy self assembly and clear instructions are supplied. Approximate assembly times are indicated on the web site.
Most of our mattresses are vacuum packed, rolled and packed into a box for very easy handling. Once unpacked they open out to full size, they will be fully expanded after a few hours.

Are your beds made from solid timber?
Yes, we don’t use veneered materials for our beds, only solid wood.

When ordering a bed painted in a solid colour the headboard panel will be made in mdf. Mdf is preferable for large painted panels because wood is a natural material that, in large panels, can swell very slightly, resulting in cracks to the painted finish.

How do I order?
You can order on-line or by email, phone, or in person at our showroom in Sheffield. Payment can be made in full online using a credit or debit card; alternatively you can pay the deposit and balance with your card details over the phone, or by cheque, cash or bank transfer.

Can I wait to view the goods before my final payment?
We require full payment before the goods are despatched; please see our returns policy for further information.

What happens if the goods are damaged on arrival?
This is very unlikely, but if there is obvious damage you should refuse to accept the damaged package and ask the carrier to return it to us.
Even if the packaging appears to be in good condition we would ask you to unpack and inspect the delivery and report any damage within three days. (I’m afraid we cannot accept any claims for transit damage after that time).
We will then ensure that you receive your replacement order as soon as possible, or offer you a full refund if you prefer.

How long will my order take?
Most beds take about 6 weeks to manufacture. When you place your order we’ll give you an approximate contact date; around that date, when your order is ready, we’ll contact you regarding delivery.

Some products are quicker: Rio, Fiji, Tokyo and other sanded pine bases take 4 weeks, futon mattresses 2-3 weeks. The majority of other mattresses are mostly held in stock,  so lead time is usually 1 week, depending on stock levels.
Some items are held in stock and may be available more quickly – let us know what you want.

Delivery companies take a little longer on the run up to Christmas so at that time of year please allow an extra week or so.

Can it be quicker?
We offer hundreds of different options so mostly we make to order. There’s a possibility we may have what you want in stock so let us know what you’re looking for.

Should I visit the showroom?
We’d love to see you! We get visitors from all over the UK every week; in the showroom you can take your time trying the mattresses and see all the designs.
You can also see our full range of bedding, accessories and gifts and of course we’ll be happy to help and advise you face to face.
The showroom opening hours are Monday-Saturday 10-5.30. We generally close on bank holidays – please contact us to check.

Can you make a bespoke bed design for me?
We’re often able to customise our designs though we don’t generally make bespoke furniture – although it may be possible depending on your requirements. Please contact us to discuss your ideas.

You are very welcome to contact us by e-mail ([email protected]) or by phone (0114 272 1984) during business hours: we are open Monday-Saturday 10.00-5.30. Expect to hear from Amanda, Matt, Joanne, Beth, Caro or Paula – we are happy to help!