Here you will find our answers to some frequently asked questions about ordering a bed from us:
Lead times – how long will it take to make my bed?
All of our bed frames are hand made to order, and currently have a lead time of 6-8 weeks. Please feel free to call us on 0114 272 1984 for the latest information on when to expect your bed base.
When your bed is close to being ready we’ll email you to notify you of despatch. Delivery following despatch with our national carrier can take 5-7 working days. We deliver customer orders that are local to Sheffield in our own van.
For more information about ordering for delivery abroad – please take a look at our blog: International Orders.
Are Natural Bed Company beds flat-packed?All of our bed-bases are flat-packed to aid delivery and easy access to your home.Our beds have been designed for simple self-assembly, and clear instructions are supplied. Approximate assembly times are indicated on the web site.Most of our mattresses are vacuum packed, rolled and boxed for very easy handling. Once unpacked they open out to full size, being fully expanded after a few hours.
Are your beds made from solid timber?Yes, we don’t use veneered materials for our beds, only solid wood.
When ordering a bed with a headboard painted in a solid colour, the headboard panel will be made in mdf. Mdf is preferable for large painted panels because wood, being a natural material, can swell very slightly in large panels, resulting in cracks to the painted finish.
How do I order?Order on-line, by email, by phone, or in person at our Sheffield showroom. Payment can be made in full online using a credit or debit card. Alternatively you can pay the deposit and balance over the phone with your card details, or pay by cheque, cash, or bank transfer.
Can I wait to view the goods before my final payment?We require full payment before your goods are despatched; please see our returns policy for further information.
What happens if the goods are damaged on arrival?This is very unlikely, but if there is obvious damage to your delivery you should refuse to accept the damaged package and ask the carrier to return it to us.Our courier will unpack your order as a standard part of the service, if requested. We do recommend taking advantage of this service, even if the packaging appears to be in good condition. I’m afraid our courier will not accept claims for damage in transit if the unpack service is not requested.We would always ensure that you receive your replacement order as soon as possible, or offer you a full refund if you prefer.
How long will my order take?When you place your order we’ll give you an approximate contact date; around that date, when your order is ready, we’ll contact you regarding delivery.
Some products are quicker to produce; the majority of our mattresses are ordered direct from the supplier, and the lead time is usually 6-8 weeks. Some mattresses are held in stock at our workshop and may be available more quickly – let us know what it is that you want and we will advise!
Delivery companies can take a little longer on the run up to Christmas, so at that time of year please allow an extra week or so.
N.B. we announce our cutoff dates for pre-Christmas delivery through our social media each year.
Can it be quicker?We offer hundreds of different timber and size combinations, with each one of our beds being made to order. However, there’s a possibility that we may have what you want in stock, so let us know what you’re looking for and we can check for you.
Should I visit the showroom?We’d love to see you! We get visitors from all over the UK every week and in the showroom you can take your time trying the mattresses and viewing all the bed designs on display.You can also see our full range of bedding, accessories and gifts and of course we’ll be happy to help and advise you face to face.The showroom opening hours are Monday-Saturday 10am-5.30pm. We close on Bank holidays and for the Christmas break – often re-opening on the 2nd January.
Can you make a bespoke bed design for me?We’re often able to customise our designs! Although we don’t generally make bespoke furniture, it may be possible depending on your requirements and how busy we are. Please contact us to discuss your ideas, and check out our blog for further information on custom orders: Custom Bed Base: Info & FAQ’s.
You are very welcome to contact us by e-mail: [email protected] or by phone: 0114 272 1984 during business hours. These are Monday-Saturday 10.00am-5.30pm. Expect to hear from Amanda, Beth, Nicole, Hollie, Caro or Paula – we are happy to help!