Ordering a bed from Natural Bed Company – FAQs

We deliver free of charge to mainland UK. In addition, we also arrange delivery much further afield, including many countries in Europe and worldwide.

In order for us to provide a quote for international deliveries we will need the following information from you:
– Which item/s you are interested in (including size, style, quantity and timber choice)
– Your full delivery address (and delivery instructions where appropriate e.g. deliver to port)
To place an order for non-mainland UK delivery, please contact us.

All our bed-bases are flat packed to aid delivery and easy access to your home. Our beds have been designed for easy self assembly, and clear instructions are supplied. Also, approximate assembly times are indicated on the website.
Deliveries are also made to room of choice, making large items like mattresses easier to receive.

Yes, we don’t use veneered materials, only solid wood.

When ordering a bed from Natural Bed Company, you can order online or by email, phone, or in person at our showroom in Sheffield. Payment can be made in full online using a credit or debit card, alternatively you can pay the deposit and balance with your card details over the phone or by payment link, which can be emailed to you on request.

We require full payment before the goods are despatched; please see our returns policy for further information. If you would like to view any of our bed bases before you make your decision, you can visit our Sheffield showroom. Alternatively, if this isn’t possible, we can send additional photographs where available. We would also encourage you to order some free of charge timber samples before ordering, to help you to make your choice.

This is very unlikely, but if there is obvious damage you should refuse to accept the damaged package and ask the carrier to return it to us. Your delivery includes an unpack service, which we encourage you to accept, so that you can inspect the items straight away, even if the packaging appears to be in good condition.

We ask you to report any damage to us within three days. (I’m afraid we cannot accept any claims for transit damage after that time).
We will then ensure that you receive your replacement order as soon as possible, or offer you a full refund if you prefer.

When you place the order we’ll give you an approximate lead time (how long it will take for your order to be completed). Then, when your order is ready, we’ll contact you regarding your delivery.

Bed frames and furniture that we make have around a 6-8 week lead time. Furniture from other manufacturers is often held in stock, so can have a shorter lead time of 1-2 weeks.

Small postal orders, such as bedding, are often packaged within a day or two of ordering and sent out on a 48 hour service.

Lead times can vary throughout the year, so contact us and let us know what you’d like to order if you would like a more accurate estimate.

While we do offer a small range of ex-display beds, which can be sent out much faster, most of our beds are made to order which means that the lead time can’t be reduced. Very occasionally our workshop might be working ahead of schedule but this is not the norm.

We get visitors from all over the UK every week; you’ll be able to take your time trying the mattresses and you’ll see a wide variety of bed models. There’s also a range of lighting, coffee tables, accessories and gifts for you to see and we’ll be happy to help and advise you face to face.

Please note our opening hours are Monday-Saturday 10AM-5.30PM.
(Our opening hours over the festive period do vary, please contact us to find out more.)

Although we are able to customise many of our designs, we do not generally make bespoke furniture – although it may be possible depending on your requirements.
Please contact us to discuss your requirements.