On ordering a bed from Natural Bed Company:
Rest assured we are always happy to hear from you! If you have any questions you need specific answers to, please do get in touch. However you may find the following answers to frequently asked questions are a good place to start….
Where do you deliver?
We deliver free of charge to the mainland UK. However we also arrange delivery much further afield, to many countries in the EEC and worldwide.
In order for us to provide a quote for international deliveries we will need the following information from you:
- which item/s you are interested in (including size, style, quantity and, when appropriate, timber choice)
- your full delivery address (and delivery instructions where appropriate e.g. deliver to port)
To place an order for non-mainland UK delivery, please contact us.
N.B. for items exported to non-EEC countries you can deduct the VAT (currently 20%) from our prices!
Are they flat packed?
All our bed-bases are flat packed to aid delivery and easy access to your home.
Our beds have been designed for easy self assembly and clear instructions are supplied. Approximate assembly times are indicated on the web site.
Most of our mattresses are vacuum packed, rolled and packed into a box for very easy handling. Once unpacked they open out to full size, they will be fully expanded after a few days.
Are your beds made from solid timber?
Yes, we don’t use veneered materials, only solid wood.
When ordering an opaque coloured/painted bed the headboard panel only may be in MDF. Wood is a natural material that in large panels can swell very slightly, this could result in cracks to a painted finish, so MDF is used in this case. We will always specify where this applies.
How do I order?
You can order on-line or by email, phone, fax, letter or in person at our showroom in Sheffield. Payment can be made in full online using a credit or debit card, alternatively you can pay the deposit and balance with your card details over the phone, or by cheque, cash or bank transfer.
Can I wait to view the goods before my final payment?
We require full payment before the goods are despatched; please see our returns policy for further information.
What happens if the goods are damaged on arrival?
This is very unlikely, but if there is obvious damage you should refuse to accept the damaged package and ask the carrier to return it to us.
Even if the packaging appears to be in good condition we would ask you to unpack and inspect the delivery and report any damage within three days. (I’m afraid we cannot accept any claims for transit damage after that time).
We will then ensure that you receive your replacement order as soon as possible, or offer you a full refund if you prefer.
How long will my order take?
When you place the order we’ll give you an approximate lead time (how long it will take for your order to be completed).
When your order is ready we’ll contact you regarding your delivery.
Lead times depend on the order, the following is a guide to lead times for different products. However, some items are held in stock and may be available more quickly – let us know what you want.
- Fiji, Tokyo and other pine bases 4-7 weeks
- Hardwood bases: 5-8 weeks
- Futon mattresses: 2-3 weeks
- Other mattresses: usually 1 week, this depends on stock levels
Can it be quicker?
We offer hundreds of different options so mostly we make to order. There’s a small chance we may have what you want in stock so let us know what you’re looking for.
Should I come to the shop?
We get visitors from all over the UK every week; you’ll be able to take your time trying the mattresses and you’ll see a wide variety of bed models.
There’s also a range of lighting, coffee tables, accessories and gifts for you to see and we’ll be happy to help and advise you face to face.
Please note our opening hours are Monday-Saturday 10AM-5.30PM.
(Our opening hours over the festive period do vary, please contact us to find out more)
Can you make a bespoke design for me?
Although we are able to customise many of our designs, we do not generally make bespoke furniture – although it may be possible depending on your requirements. We also work closely with other local cabinet makers who may be able to make a bespoke piece for you.
Please contact us to discuss your requirements.
You are very welcome to contact us by e-mail (firstname.lastname@example.org) or by phone (0114 272 1984) during business hours: we are open Monday-Saturday 10.00AM-5.30PM.
Expect to hear from Amanda, Matt, Jo, Beth, Caro or Paula: we are happy to help!