We have a lot of enquiries regarding international orders. Customers from across the globe are interested in ordering our exclusive collection of beds and bedroom furniture! As such, we receive a lot of queries. So we thought we would collate the most frequenty posed questions and answer them all here:

Q: Can I place my order online with a delivery address outside the mainland UK?

A: If you wish to order for delivery outside the UK mainland, then the order must be placed over the phone or by e-mail. This is because we will need to provide you with a quote for delivery prior to placing the order. Depending on the delivery address, we may be able to take the UK sales tax (VAT) off the price you are charged.

If you are based on an offshore island (Northern Ireland, Jersey, etc.), our website will take payment for the order. However, we would need to obtain a shipping quote from our freight forwarder. This would be emailed across to you once a member of our team has begun processing your online order. However, we strongly recommend getting in touch with us first. This means we can then provide you with quote that includes the cost of the bed and shipping up front. This way, you can decide if you’re happy to proceed with the order based on the total amount that will be payable.

For those based in Jersey and Guernsey: if you place an order through the website, UK VAT will be charged. This would be refunded after the order has been processed. However, we can provide you with a full quote for the bed and shipping excluding VAT if you instead get in touch with us. As mentioned above, we strongly recommend emailing us instead of placing your order through the website.

Please let us know what you’re interested in ordering – model, size, and timber and provide the full delivery address. We will then get back to you with a quotation and confirmation of the current lead-time.

Payment can be made over the phone with a credit or debit card. We can also provide you with a payment link by email.

Q: Do you ship your products over-seas?

A: Yes! We can ship the majority of our products globally including our beds, bedding some bedroom furniture. Unfortunately, we cannot send our mattresses and large bedroom storage items over-seas at this time.

Q: I need a ‘non-UK standard’ sized bed, is this possible?

A: As all bed bases are handmade to order, we can make any of our designs to non-UK sizes! Please just let us know the size of the bed you require and we can get a quote together for you. We ask that you provide the dimensions in centimetres, rather than just the name. This is because there can be some variety in what people mean by a king, queen or emperor size beds etc.

Please note than any bed made wider than 180cm will not include our standard Beech sprung slats, but will be provided with solid Pine slats. Extra large beds may require two centre rails and/or an additional leg. Please contact us for further details and check out our blog on US and European bed sizes.

Q: How much will I pay for international shipping?

A: International shipping rates vary depending on which item/s you are considering ordering and where you need them delivering to. It is not possible for us to specify a flat rate for certain products/locations. To get a quote, please see our International Orders Blog, which explains all the information we would need to get a shipping price for you!

Unfortunately, the couriers shipping quotes are only valid for 6 weeks. With the length of our lead time, we cannot guarantee that this price will be valid come shipment, it could fluctuate up or down! We will, of course, always argue for the best possible price for you come despatch and if the change increase is only small we can likely cover this. However, if the shipping cost change is sizeable, I’m sorry to say that we will have to pass this charge onto the customer. Rest assured though, we will discuss the confirmed shipping cost with you prior to despatching your order. If the shipping charge decreases we can pass this saving onto you!

Q: Will I have to pay customs?

A: Certain countries do charge additional customs fees and independent carrier charges. NBC cannot anticipate these costs. Therefore, we will not be able to reimburse your for any additional fees that may be charged. Before placing your order, we would recommend you contact your local customs office to enquire what kind of fees you can expect.

Q: Can you designate my order as a gift so I don’t have to pay customs?

A: Sorry – we are not able to mark any shipments as gifts; all orders will be processed as sales.

Q: How long does delivery take?

A: All of our bed bases are hand made to order and can take approximately 6 – 8 weeks depending on our current lead times (this can be 8+ weeks in very busy periods). In stock furniture can be despatched within the same week that the order is placed. Furniture deliveries take approximately 3-5 working days to be delivered, depending on customs etc. Once the goods have been collected from our workshop and processed by the courier, we can pass along tracking details to you.

Most bedding and furniture items that are in stock can be dispatched within 48 hours of the order being placed, delivery is usually within 3-5 working days.

Q: Can I return my order once it has arrived?

A: If you decide you would no longer like to keep your order once it has arrived, you can return the order. This is subject to our standard returns policy; please see our Terms and Conditions for the full details. Please note, international returns are often more expensive than the initial delivery (they are considered to be collections from domestic premises which often incur extra costs). We are happy to provide a quote for you on request.

Q: What if my order arrives damaged?

A: All items are packed to the highest standard with protective packaging and handled with the utmost care. If in the unlikely event that your item arrived damaged we would be more than happy to help! Please note: damage discovered after unpacking must be reported within 3 days of delivery. We cannot accept liability for claims made after that date.

Q: Could I arrange my own shipping?

A: Yes! If you would like to arrange your own courier to collect your order, please let us know. We will be able to provide all the details needed for you to get your own quote.

Please note, in this circumstance, we are required to charge VAT for all orders. This will be refunded when you/your carriers provide us with proof of export. NB: you may then be required to pay your local rate of sales tax and any other relevant taxes (import duties etc).